Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

How To Enable ClickToCall VanillaSoft Integration
To enable VanillaSoft integration for ClickToCall+: 1.) Install ClickToCall in your Google Chrome browser. For instructions, click here. 2.) Cli...
Tue, Nov 5, 2019 at 2:13 PM
How To Create or Edit an Auto-Attendant
Note: Before you create an Auto-Attendant, you have to create all of the pieces that attach to it. These pieces include Call Groups, Queues, and Recordings...
Wed, Nov 6, 2019 at 9:10 AM
How To Set Up Time Conditions
Time Conditions   Time conditions allow you to create separate business hours, after hours, weekend, and holiday schedules. This way, your phone system ...
Fri, Jan 17, 2020 at 5:29 PM
How to Set Up Incoming Call Filters
Incoming Call Filters   This section of My FluentCloud allows you to configure Incoming Call Filters, which allow you to override any other settings and s...
Fri, Jan 31, 2020 at 8:13 AM
How to View Call History
You can view all Call History, including inbound, outbound, internal, international, etc. To access this information, you must first log in at my.fluentclo...
Fri, Feb 7, 2020 at 8:44 AM
How to Create or Edit an Auto-Attendant
Auto-Attendant   Auto Attendants, sometimes known as Interactive Voice Response (IVR) or Voice Menus, are a navigation tool used in business phone systems...
Fri, Apr 10, 2020 at 6:24 AM
How to Create and Edit an Extension
Extensions   Extensions are the unique numbers that connect your user accounts to your devices.   Permissions: Administrator-only   Extensions Configu...
Fri, Apr 10, 2020 at 6:24 AM
How to Set Up Routes
Routes   Routes chain together FluentCloud’s most powerful features, providing greater control over incoming calls.   Send a call to a call group, then ...
Fri, Apr 10, 2020 at 6:24 AM
How to Log In and Out of My FluentCloud Web Portal
My FluentCloud Web Portal   Use your account credentials to access the FluentCloud portal on any web browser no matter where you are.    Permissions: Cl...
Fri, Apr 10, 2020 at 6:24 AM
How to Set Up an Phone Number for eFax
Electronic Fax (eFax)   Use eFax to send faxes electronically from the FluentCloud portal using your phone numbers.    Permissions: Administrator-only ...
Fri, Apr 10, 2020 at 6:24 AM