Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

How To Log In and Out of My FluentCloud Web Portal
To sign into the admin Portal: 1. Visit https://my.fluentcloud.com in your Google Chrome Browser 2. Enter your User Name and Password and click Sig...
Thu, Oct 31, 2019 at 10:24 AM
How To Create and Edit an Extension
Each device on your system is assigned an extension. In this section, you can create new users and modify existing ones. Creating a New Extension ...
Thu, Oct 31, 2019 at 11:39 AM
How To Add a Call Queue
A Queue can be inserted into a Route or Auto Attendant and allows incoming calls to be prioritized in a Queue or "Line" until an available agent ...
Thu, Oct 31, 2019 at 11:42 AM
How To Use Managed Routes (Day/Night/Temp Mode)
Managed Routes are a great way to use multiple routes on your account to change call behavior in an instant. You can toggle between up to 3 routes and the...
Thu, Oct 31, 2019 at 2:02 PM
How To Update Your Music On Hold
Treat your callers to seasonal and customized Music On-Hold. FluentStream has curated several holiday playlists for your business to choose from or you c...
Thu, Oct 31, 2019 at 2:13 PM
Setting up a Branded Conference Bridge
How to attach a Conference Room to a unique phone number and attach a branded greeting. After you have created your Conference Room (see here if you ha...
Fri, Nov 1, 2019 at 2:49 PM
How to Create and Maintain a Voicemail Box
This section of My FluentCloud allows you to configure your voicemail boxes, listen to voicemails, customize greetings, and view changes to your voicemail b...
Fri, Feb 7, 2020 at 4:13 PM
How To Enable ClickToCall VanillaSoft Integration
To enable VanillaSoft integration for ClickToCall+: 1.) Install ClickToCall in your Google Chrome browser. For instructions, click here. 2.) Cli...
Tue, Nov 5, 2019 at 2:13 PM
How To Set Up Time Conditions
Time Conditions   Time conditions allow you to create separate business hours, after hours, weekend, and holiday schedules. This way, your phone system ...
Fri, Jan 17, 2020 at 5:29 PM
How to Set Up Incoming Call Filters
Incoming Call Filters   This section of My FluentCloud allows you to configure Incoming Call Filters, which allow you to override any other settings and s...
Fri, Jan 31, 2020 at 8:13 AM