Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

ClickToCall + Setup Guide
ClickToCall+ allows you to click on any phone number in your browser and call it using your FluentStream device. Please take note, this chrome extension au...
Thu, Oct 24, 2019 at 1:19 PM
How to Set Up Phone Number for eFax
Using the FluentStream system you can easily set a number up for eFax. You can either dedicate a number to be use for efax or you can use a number for b...
Thu, Oct 31, 2019 at 10:22 AM
How To Log In and Out of My FluentCloud Web Portal
To sign into the admin Portal: 1. Visit https://my.fluentcloud.com in your Google Chrome Browser 2. Enter your User Name and Password and click Sig...
Thu, Oct 31, 2019 at 10:24 AM
How To Set Up Routes
Routes chain together Features in order to provide specific call behavior for incoming calls. To learn how to set up a Route, follow the steps below! ...
Thu, Oct 31, 2019 at 10:30 AM
How To Create and Edit an Extension
Each device on your system is assigned an extension. In this section, you can create new users and modify existing ones. Creating a New Extension ...
Thu, Oct 31, 2019 at 11:39 AM
How To Add a Call Queue
A Queue can be inserted into a Route or Auto Attendant and allows incoming calls to be prioritized in a Queue or "Line" until an available agent ...
Thu, Oct 31, 2019 at 11:42 AM
How To Use Managed Routes (Day/Night/Temp Mode)
Managed Routes are a great way to use multiple routes on your account to change call behavior in an instant. You can toggle between up to 3 routes and the...
Thu, Oct 31, 2019 at 2:02 PM
How To Update Your Music On Hold
Treat your callers to seasonal and customized Music On-Hold. FluentStream has curated several holiday playlists for your business to choose from or you c...
Thu, Oct 31, 2019 at 2:13 PM
Setting up a Branded Conference Bridge
How to attach a Conference Room to a unique phone number and attach a branded greeting. After you have created your Conference Room (see here if you ha...
Fri, Nov 1, 2019 at 2:49 PM
How to Create and Maintain a Voicemail Box
This section of My FluentCloud allows you to configure your voicemail boxes, listen to voicemails, customize greetings, and view changes to your voicemail b...
Fri, Feb 7, 2020 at 4:13 PM