Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

Email to SMS
You can easily send an SMS message from your email browser using the FluentStream system. This is an advanced feature that will need to be enabled by a ...
Tue, Feb 14, 2017 at 1:25 PM
Call Flip - Seamless Transfer from Deskphone to Cell Phone
Call Flip allows you to seamlessly transfer calls between your deskphone extension and your cell phone.  To utilize this feature, you must associate you...
Fri, Apr 21, 2017 at 10:10 AM
How to setup a Wake-Up Call
Setting up a Wake-Up Call. First, you will need a feature code setup with the Wakeup Call: Admin application or Wakeup Call: User application. The a...
Mon, Sep 11, 2017 at 5:47 PM
How to Set Up Voicemail Sentiment Analysis
1. Log into my.fluentcloud.com as an admin user. 2. Navigate to the Settings dropdown menu and select Voicemail Boxes. Ensure that voicemail transcri...
Thu, Mar 29, 2018 at 12:46 PM
Call History
Call history is a reporting tool that allows you to see call logs and access recordings. Call history reporting provides caller ID information, total call s...
Wed, Apr 4, 2018 at 10:49 AM
Local Area Presence
Local area presence (LAP) is a FluentStream feature that allows for an extensions' outbound caller ID to use a set of defined numbers to match the loca...
Wed, Apr 11, 2018 at 4:45 PM
Changing the Room Based 911 Location
This article is to assist Admin level users make updates to their extensions and the corresponding locations over time when physical phones are not to be mo...
Thu, Jun 21, 2018 at 5:04 PM
How to Set Up a Gap Report
1. Log into my.fluentcloud.com as an admin user. 2. Located in the Reports menu under Dashboard, Gap Reporting is one of the many widgets you can set up...
Mon, Sep 24, 2018 at 4:01 PM
Holiday Routing
FluentStream now has the ability to set up holidays separate from your regular route to keep everything neat and organized. You will need to be an administr...
Thu, Dec 20, 2018 at 11:41 AM