Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

How to Create A Conference Room
Conference rooms are designed to bring multiple parties together by dialing into the same phone number and PIN number. FluentStream provides severa...
Thu, Oct 27, 2016 at 1:38 PM
Using Tags for Permissions in Live Manager
Tags is a new feature being developed for improved sorting and workflow! We currently have it released to be used with our Live Manager application in c...
Tue, Jan 17, 2017 at 2:27 PM
How to Use and Create Features Codes
Feature Codes are present telephone key combinations that can be used to easily toggle between a multitude of call settings! First, let's r...
Fri, Nov 4, 2016 at 12:31 PM
Actions in Auto Attendants
Actions are the Feature or Application that will be used when the caller presses the Dial Value in an Auto Attendant. Some Actions require an additional ...
Fri, Nov 18, 2016 at 12:23 PM
Static and Dynamic Agents in Queues
Static Agents Static Agents are always in the Queue and do not need to log in or out. This is optimal if you have set business hours and do not need age...
Fri, Aug 11, 2017 at 5:13 PM
Local Presence Dialing - Set Up and Usage
Local Presence Dialing matches your outbound call’s area code to the area code of the location you are calling. This feature is included in our Complete Pri...
Wed, Apr 11, 2018 at 6:32 AM
Agent Call Back in a Route - Call Back Ext for Phone Number
Agent Call Back or "Call back extension for phone number" is a feature that allows an incoming call to be routed to the last extension that made a...
Mon, Aug 7, 2017 at 11:11 AM
Listen, Whisper, Barge
Listen, Whisper, Barge are features we offer that allow users to interact with FluentStream users and active phone calls. This is a great feature to use as ...
Tue, Dec 27, 2016 at 1:59 PM
Email to SMS
You can easily send an SMS message from your email browser using the FluentStream system. This is an advanced feature that will need to be enabled by a ...
Tue, Feb 14, 2017 at 1:25 PM
Call Flip - Seamless Transfer from Deskphone to Cell Phone
Call Flip allows you to seamlessly transfer calls between your deskphone extension and your cell phone.  To utilize this feature, you must associate you...
Fri, Apr 21, 2017 at 10:10 AM