Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

Queue Reporting
The FluentCloud Reports page offers detailed reporting by Queue. Select Queues under Reporting Options: Underneath that box, you can s...
Thu, Dec 22, 2016 at 3:19 PM
How to Create an eFax Route
1. Create Route In the My FluentCloud Portal, select Settings then Routes. Select Create New.  Name the route something intuitive for your faxing...
Fri, May 6, 2016 at 2:30 PM
Phone Provisioning in the FluentCloud Portal
To provision a phone on the FluentStream system, you must attach the phone to an extension. Please refer to How to Create and Edit an Extension....
Fri, Oct 21, 2016 at 8:20 AM
Live Reports Portal
Live Portal The FluentStream Live portal provides information on live phones, live calls, and lives queue calls. To get to the Live Portal log in at my.flu...
Wed, Jan 25, 2017 at 9:52 AM
Creating and Editing Locations
Locations connect your VoIP phone with a physical address. This ensures a rapid, precise response to e911 calls from any Cloud phone. Locations can be cr...
Tue, Nov 22, 2016 at 1:35 PM
How to set up Call Forwarding in a Route
When creating a Route, you have the ability to set up Call Forwarding. Similar to setting up Call Forwarding in the Portal, you can use Call Forwarding dire...
Wed, Dec 28, 2016 at 8:29 AM
How to Implement an Extension in a Route
When creating a Route, you have the ability to send a call directly to an extension.  To do this, create a route or edit an existing one, and afte...
Wed, Jul 22, 2015 at 5:37 PM
Using Applications in Routes
The following applications are commonly used when setting up Routes.  For instructions on how to create a route, please visit How to set up Routes....
Wed, Jul 22, 2015 at 5:41 PM
How to Record a Voicemail Greeting
There are two different ways to record a personal voicemail greeting. Greetings can be recorded through the phone, and also through the Portal at my.fluentc...
Thu, Oct 29, 2015 at 4:24 PM
Call Recording and Where to Set It
This guide is for users with Admin access. If you are a Cloud user without Admin access, please follow these instructions.  FluentStream allo...
Mon, Sep 26, 2016 at 12:21 PM