Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

How To Create or Edit an Auto-Attendant
Note: Before you create an Auto-Attendant, you have to create all of the pieces that attach to it. These pieces include Call Groups, Queues, and Recordings....
Tue, Jul 3, 2018 at 12:50 PM
How To Set Up Time Conditions
Time Conditions allow you to create separate business hours, after hours, weekend, and holiday schedules. This way, your phone system will automatical...
Tue, Nov 22, 2016 at 9:15 AM
How To Set Up Routes
Routes chain together Features in order to provide specific call behavior for incoming calls. To learn how to set up a Route, follow the steps below! ...
Mon, Nov 21, 2016 at 1:42 PM
How To Use Managed Routes (Day/Night/Temp Mode)
Managed Routes are a great way to use multiple routes on your account to change call behavior in an instant. You can toggle between up to 3 routes and the...
Fri, Nov 4, 2016 at 10:49 AM
How To Set Up Phone Numbers - Call Routing
This page will walk you through how to assign your Phone Numbers to Users, Routes, Managed Routes, direct Call Forwarding, or directly to a Conference Room....
Fri, Dec 23, 2016 at 12:19 PM
How To Purchase a New Phone Number in the Portal
Click Settings in the menu, and then click Phone Numbers. Click the Buy a Number button. A pop up will...
Mon, Nov 21, 2016 at 2:56 PM
How To Set Up a Holiday Route
1. Create your holiday recording. If you need instructions to do that, visit here. 2. Setup your holiday Time Conditions. If you need instructions, ...
Tue, Oct 7, 2014 at 12:00 PM
How To Set Up a Custom/Holiday/Away Recording
1. Record the new custom recording. For instructions, read more here. 2. Setup your new Auto-Attendant. For instructions, learn how here. 3....
Tue, Oct 7, 2014 at 12:03 PM
How To Set Up a Temporary Voicemail Message on your Desk Phone
Enabling Temporary Voicemail Greeting To enable your temporary voicemail greeting: 1. Dial into your voicemail by pressing *97 on your phone. 2. En...
Tue, Apr 21, 2015 at 2:36 PM
How To Add a Custom Hold Music Playlist
FluentStream allows you to upload your own custom music and audio files to create a music on hold playlist. Once the playlist is created, you can f...
Tue, Nov 22, 2016 at 10:51 AM