Admin Guide

The FluentStream Web Portal is accessible from anywhere an Internet connection is available. It is from here that changes can easily be made to your FluentStream phone system.

How To View Call History
You have the option to view all Call History, including inbound, outbound, internal, international, etc. To access this information, you must first ...
Wed, Apr 22, 2015 at 9:34 AM
How To Manage Account Billing Information
Admins can easily manage their billing information by logging into http://my.fluentcloud.com and going to "Account"-->"Billing and Stat...
Tue, Mar 7, 2017 at 4:26 PM
Conference Bridges and Admin Privileges
How to connect to a Conference Room using one of our Global Conference Numbers: Dial into your local Conference Bridge, and enter your conference room n...
Tue, Jul 10, 2018 at 2:26 PM
How To Create Email Reports
Email reports allow for precise management of all your Cloud phones and are best used to monitor basic call history for your devices. You can set up daily, ...
Thu, Dec 22, 2016 at 12:44 PM
How To Use Call Detail Reports
To use Call Detail Reports: 1. Click Reports in the menu, then click Call Detail Reports. 2. Enter the Start Date and End Date fo...
Tue, Oct 7, 2014 at 12:09 PM
How To Generate a Call Details Summary
Call Details Summary will give you an overview of the calls made and received by an extension. It will give you the total number of calls, total call time, ...
Tue, Oct 7, 2014 at 12:10 PM
How To Generate Key Press Reports
Key Press Reports provide you with intelligent insights about your auto attendants. The custom report builder allows you to see the frequency callers select...
Tue, Oct 7, 2014 at 12:11 PM
How To Set Up a Holiday Route
If you know your office will be closed for a holiday, you can set up your phones to handle the holiday automatically. Create a Holiday Time Conditi...
Tue, Oct 7, 2014 at 12:15 PM
Updating Alert Notification Contacts
You can easily add or delete who receives your Technical and Billing Alert Notifications from FluentStream.  Log into your account at my.fluentcloud...
Tue, Nov 22, 2016 at 12:48 PM
Queue Reporting
The FluentCloud Reports page offers detailed reporting by Queue. Select Queues under Reporting Options: Underneath that box, you can s...
Thu, Dec 22, 2016 at 3:19 PM