Calls In Queue Grid / Agents in Queue Grid Filtering
- The gear icon in the allows you to filter by Queues and or agents.
- Also allows you to hide unavailable agents.
Queue Statistics / Agent Statistics edit and removing tiles
- Click the plus (+) sign
- Choose the color for tile
- Unit of measure is based on the tile selection
Edit / Remove tiles
- Select / hover over tile
- Gear icon allows to edit
- Trashcan icon will delete tile
- Select Delete Report