Enabling Hotdesking for an Extension

Hotdesking allows multiple users to log in and out of the same phone. This feature is enabled only for polycom phones.

To enable or edit the hot desk option on an extension:

In the Web Portal, have your account administrator login, and then select Settings in the menu, then select Extensions.


From here, select the extension you wish to look at, then select the Advanced tab.


Toggle the Allow Hotdesking option to Yes.

Enter in a Hotdesking Password. Note: It is recommended to use numbers only for the password.. 

Select Update Extension and you are good to go!

Once that is done, select Devices

After that then select you Polycom phone and click on "Show Advanced Options"

In the drop down menu toggle Allow Hotdesking "ON"

Click Save and then Reload Configuration

Logging Into Your Extension

To log into your Polycom phone, please follow the steps listed below:

1. Hit the More soft key

2. Hit the Log In soft key

3. Hit the Checkmark button to start user entry

4. Press # two times to change to numeric typing

5. Enter extension number you are logging into

6. Press OK when done, then down on the directional pas to enter password

7. Hit the Checkmark button to start password entry

8. Enter password (default password is 1234)

9. Hit OK, then left on the directional pad, and confirm log in

To log out of your Polycom Phone, please follow the steps listed below:

1. Hit the More soft key

2. Hit Log Out

3. Confirm log out

If you need assistance, please contact FluentStream Support at 303-GO-CLOUD, or 303-462-5683 (opt 2).