Blind Transfer: Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
- Attended Transfer: Transfer a call with prior consulting.
To perform a blind transfer:
To perform a semi-attended transfer:
To perform an attended transfer:
To Transfer to Voicemail via phone interface:
You can transfer a call to voicemail of any extension by performing a Blind Transfer and adding * before the extension number (ex. *102). Once the transfer has completed, the call will be sent directly to voicemail without the extension ringing.
Before completing a call transfer, press the left arrow button to cancel the transfer and the caller will be placed on hold. Simply press the line key that's “on hold” to retrieve the call.